Privacy Policy - Agent Done LLP
Effective as of April 7, 2025.
This Privacy Policy describes how Agent Done LLP ("Agent Done," "we," "us," or "our") handles information that we access, process, or collect through our consulting services, business communications, and other activities.
Introduction
Agent Done LLP is a Delaware Limited Liability Partnership providing technology and process design services to multi-family property management businesses in the United States. We prioritize responsible data handling and this policy explains our approach to data privacy and security.
Information We Access and Collect
Information we access through client systems: We primarily interact with information through secure remote access to client systems, including:
Business operational data related to property management
Process documentation and workflow information
Technology systems infrastructure details
Financial information related to property management operations
Limited personal information about property tenants and employees necessary for our analysis
Information clients provide to us:
Contact data (names, professional titles, email addresses, phone numbers)
Business information necessary for our consulting services
Communications exchanged through email, messaging, or video conferencing
Access credentials for client systems (stored securely)
Website information: From website visitors, we collect standard information (IP address, browser type, pages visited) solely to improve our website. We do not sell data to third parties.
How We Use Information
Service delivery and business operations:
Analyze client business processes and technology systems
Develop recommendations and implementation guidance
Communicate with clients and respond to inquiries
Manage client relationships and process payments
Comply with legal obligations and protect our legal rights
Analysis using LLM technology: We use large language models with the following safeguards:
Analysis conducted on client-provided workstations whenever possible
No storage of client information after sessions conclude
Client data not used to train or improve the LLM
Appropriate controls to prevent processing sensitive information
Marketing: We may use business contact information for occasional communications about our services. You may opt-out at any time.
Data Security and Protection Measures
We implement security measures appropriate to our size and focus on controlled access rather than large-scale data storage:
Remote access and data handling:
Secure remote access using enterprise-grade tools with encrypted connections
Client-controlled access permissions and session monitoring/logging
Analysis conducted on client-provided workstations
Storage of information on client systems whenever possible
Limited temporary storage when necessary for service delivery
Redaction of sensitive information and access to minimum necessary data
Optional supervised sessions for highly sensitive information
Technical safeguards:
Encryption of data in transit
Secure authentication methods including multi-factor where available
Regular security assessments and prompt application of updates
Limited, controlled access to client information
No security measures are 100% effective. We focus on practical security measures with emphasis on controlled, secure access.
Information Sharing and Disclosure
We may share information with:
Contractors: Third parties assisting in service delivery, subject to confidentiality requirements
Professional advisors: Lawyers, auditors, accountants, and insurers, as necessary
Legal authorities: When required by law or to protect rights and safety
Business transfers: In connection with potential business transactions
We do not sell, rent, or share client information for marketing or advertising purposes.
International operations: We operate with partners primarily in Europe, serving US clients. We comply with applicable laws for cross-border data access and implement appropriate safeguards where required.
Your Rights and Choices
Access or correction: Request access to or correction of your information by contacting support@agentdone.com
Marketing communications: Opt-out via email instructions or direct contact
Data subject rights: Individuals may have rights to access, correct, delete, or restrict processing of personal information, which we typically refer to our clients as data controllers
Data Retention
We retain information for as long as necessary to provide services and fulfill the purposes outlined in this policy, unless longer retention is required by law. Retention periods depend on client requirements, legal obligations, and business necessity. We implement strict retention limits and secure deletion for any temporary copies.
Tools and Technology
Our services use various third-party tools including secure remote desktop services, AI-powered analytical tools, and standard business software. We select these based on security features and alignment with our privacy principles. Each third-party tool operates under its own privacy policy, which we evaluate before adoption.
Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect their personal information. If we learn we have collected such information, we will delete it.
Changes to this Privacy Policy
We may update this policy periodically. Material changes will be communicated via email or website notice prior to becoming effective.
Contact Information
Questions or concerns: support@agentdone.com.
US Privacy Rights Notice
California and State Privacy Rights: Residents may have additional rights regarding personal information under state laws, including:
Rights to know, delete, and correct personal information
Rights to limit use and disclosure of sensitive information
Rights to opt-out of sales or sharing (we do not sell or share personal information)
To exercise these rights, contact us using the information above.
Information Categories: The personal information we may access includes identifiers (names, emails), commercial information, professional information, and internet activity. In limited circumstances, we may access sensitive information like financial data, implementing additional safeguards including redaction.
We disclose personal information only as described in the "Information Sharing and Disclosure" section.